Business Overview

Business Hierarchy Structure for Firstsource Solutions Limited

• Firstsource Solutions Limited
  • Banking and Financial Services (BFS)
    • Banking
      • Customer acquisition
      • Onboarding
      • Transaction processing & payments
      • Disputes and complaints
      • Servicing
      • Bereavement and Power of Attorney
      • Fraud and Financial Crime
      • Account closure
    • Lending
      • Origination
      • Post-closing, title, and settlement services
      • Quality control and due diligence services
      • Servicing
    • Collections
      • First party collections
      • Third party collections
      • Legal collections
  • Healthcare
    • Payers
      • Claims operations
      • Enrollment and billing
      • Customer service
      • Care coordination
      • Provider credentialing, data management and network management
      • Benefit coding, maintenance, and coverage
    • Providers
      • Medicaid enrollment
      • Prior authorization
      • Medical coding
      • Denial management and prevention
      • Patient billing and collections
      • Receivables management
  • Communications, Media and Technology (CMT)
    • Communication
      • Sales and retention
      • Tech ops
      • Receivables and collections management
      • Generative AI
    • Media/EdTech
      • Content development and enrichment
      • Student pre-registration and enrollment
      • Learners support
      • Digital collections
    • Technology
      • AI/ML
      • Trust and safety
  • Diversified industries
    • Sales, win back, and service
    • Retention and loyalty
    • Meter-to-cash operations
    • Crisis/Contingency Management
    • Smart Meter Conversions
    • Debt management
    • Complaints handling